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Hospitality
HQ AV & UC Refresh — Hospitality Holdings
Consistent executive meeting experience in fifteen rooms.
15
Rooms standardised
62%
Fewer AV-related tickets
<5m
Mean time to join across pilots
Challenge
Inconsistent room configurations frustrated executives; support tickets spiked before investor calls due to cable chaos and mismatched codecs.
Solution
We standardised room kits around an approved UC platform, installed tactile control surfaces, labelled paths end-to-end, and handed over vector drawings with support SLAs.
Results
Together with client IT leadership, we instrumented the environment for ongoing measurement — so improvements compound instead of eroding after the project team steps away.